Legal
Privacy Policy
Last updated: 10 July 2026
This page explains how Heat Treatment UK ("we", "us", "our") collects, uses and protects the personal information you provide when using our website or booking our services. This policy is maintained by Heat Treatment UK and applies to the pages and services on this website.
1. Who we are
Heat Treatment UK provides professional bed bug heat treatment services across London and the Home Counties. For any privacy questions, contact us at emergencyheattreatments@outlook.com or on 0204 569 0701.
2. Information we collect
- Contact details — your name, phone number, email and address when you request a quote or book a treatment.
- Property details — the type of property, number of rooms and any relevant infestation information you share.
- Correspondence — messages, emails and call records relating to your enquiry.
- Technical data — basic browser and device information collected automatically when you visit our website.
3. How we use your information
- Respond to quote requests and enquiries.
- Schedule, deliver and follow up on treatments.
- Issue invoices, guarantees and service reports.
- Improve our website, service quality and customer support.
- Comply with our legal, regulatory and insurance obligations.
4. Legal basis for processing
We process personal data under UK GDPR on the basis of (a) your consent, (b) the performance of a contract for services you have requested, (c) our legitimate interests in operating and improving our business, and (d) compliance with legal obligations.
5. Sharing your information
We do not sell your personal data. We only share information with trusted providers who help us deliver our service — for example email hosting, telephone systems and scheduling tools — under appropriate data-protection terms. We may disclose data where required by law.
6. How long we keep it
We keep customer records for as long as necessary to provide our service, honour guarantee periods and meet accounting, tax and legal requirements — typically no longer than 7 years after the last interaction.
7. Your rights
You have the right to access, correct, delete or restrict processing of your personal data, and to object to processing or request portability. To exercise any right, email emergencyheattreatments@outlook.com. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses only the cookies needed to make the site work and to understand basic usage. We do not use cookies to build advertising profiles.
9. Security
We use reasonable technical and organisational measures to protect your data. No system is fully secure, so we cannot guarantee absolute security, but we work to keep your information safe.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will always reflect the most recent version.
Any questions?
We're happy to explain anything on this page. Call or drop us an email.